About

The Support Template is a lean, Notion-based support system built for startups and small CS teams that aren’t ready for tools like Intercom or Zendesk. Perfect for managing a handful of high-value customers with clarity and consistency.

What’s Included:

📋 Support Ticket Tracker: Easily log and track customer issues by priority, status, and owner. Use template buttons to generate new tickets with unique IDs and maintain a centralized source of truth.
📘 Support SOPs: Built-in guidance for how to triage and escalate tickets, assign owners, and communicate clearly with customers. Use it as-is or tailor it to your team’s workflow.
📊 KPI Dashboard & Reporting: Monitor your team’s performance with built-in tracking for first response time, resolution time, CSAT, ticket volume, and more. Use it to spot patterns, share insights, and drive improvements.

Whether you're managing 5 or 50 tickets a month, this Notion template gives you structure without overhead — and it can evolve with your team as you scale.

Trustpilot

TrustScore4.4

14-Day Refund Promise

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If your download isn’t what was promised, we’ll make it right. Eligible purchases can be refunded within fourteen calendar days when listings mislead, files fail, or duplicate checkouts happen.

Listings must match what you receive—no surprises.
Corrupted files or technical issues? Request a quick fix or refund.
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Product Specs

Download Size

397 KB

Created

Nov 25, 2025

Version Number

1.0

Frequently Asked Questions

PC: To extract a single file or folder, double-click the compressed folder to open it. Then, drag the file or folder from the compressed folder to a new location. To extract the entire contents of the compressed folder, right-click the folder, click Extract All, and then follow the instructions.

Mac: Double click the .zip file, then search for the product folder or product file.